How-To What to do when your app suspended by Google Play with "Loan Download SDK"

netudara

netudara

Member
appyet said:
Hello all,

To be clear, AppYet doesn't use "Loan Download SDK", The real problem (https://tinyurl.com/jcu5umm3) was AppYet v4 template used a very popular AgentWeb (https://github.com/Justson/AgentWeb) library from GitHub, which contain a dependency Downloader (https://github.com/Justson/Downloader) to handle WebView download automatically.

AppYet uses Downloader in WebView, it doesn't mean apps created by AppYet "allow download or install applications from unknown sources outside of Google Play", we believe for almost all apps created by AppYet v4 template, this is a false positive, you should submit an appeal to get your app status restored.

Steps to submit an appeal:

1. Go to Google Play Console, open Suspended App, click on Appeal

View attachment 2107


2. In Appeal you could explain similarly as following
-----------
Hello,

[Your App Name] doesn't use Loan Download SDK, nor app contains code to allow download or install applications from unknown sources outside of Google Play.

It appears this suspension was caused by [Your App Name] used a very popular AgentWeb (https://github.com/Justson/AgentWeb) library from GitHub, which contain a dependency Downloader (https://github.com/Justson/Downloader) to handle WebView download automatically

Although [Your App Name] contains the Downloader library to handle WebView download automatically, [Your App Name] doesn't have the functionality to allow download or install applications from unknown sources. I believe the non-compliant issue is a false positive.

Also, [Your App Name] has removed Downloader library from the latest development version and ready to publish as soon as App status is restored

Please kindly restore app status.

Thank you,
-----------
Click to expand...
My all apps are live now. Thank you appyet team.
 
diagogfc

diagogfc

Active Member
I AM UPDATING MY APP AND GOT 3 MESSAGES FOR VERSION CODE 139


Warning
This APK results in unused code and resources being sent to users. Your app could be smaller if you used the Android App Bundle. By not optimising your app for device configurations, your app is larger to download and install on users' devices than it needs to be. Larger apps see lower installation success rates and take up storage on users' devices.

Warning
This APK contains Java/Kotlin code, which might be obfuscated. We recommend that you upload a deobfuscation file to make your crashes and ANRs easier to analyse and debug. Learn more

Warning
This APK contains native code, and you've not uploaded debug symbols. We recommend that you upload a symbol file to make your crashes and ANRs easier to analyse and debug. Learn more
 
djprmf

djprmf

Member
diagogfc said:
I AM UPDATING MY APP AND GOT 3 MESSAGES FOR VERSION CODE 139


Warning
This APK results in unused code and resources being sent to users. Your app could be smaller if you used the Android App Bundle. By not optimising your app for device configurations, your app is larger to download and install on users' devices than it needs to be. Larger apps see lower installation success rates and take up storage on users' devices.

Warning
This APK contains Java/Kotlin code, which might be obfuscated. We recommend that you upload a deobfuscation file to make your crashes and ANRs easier to analyse and debug. Learn more

Warning
This APK contains native code, and you've not uploaded debug symbols. We recommend that you upload a symbol file to make your crashes and ANRs easier to analyse and debug. Learn more
Click to expand...
Those warnings can be safely ignored
 
N

nbo

New Member
appyet said:
@All, please report back your appeal status after you following this Guide, it will help other users facing the same situation, we also like to know if this appeal writing could be improved to explain in any way better. Thanks
Click to expand...
Didn't get response to appeal. It's been 10days.
 
djprmf

djprmf

Member
Abraham1205 said:
Nothing. :(
Click to expand...
You should have this.
If not, then you didn't appeal correctly.
tugatech-2021-06-21-35f0c0ac-1138-49f2-8ee9-df5d0e729ced.jpg
 
djprmf

djprmf

Member
I also sent an appeal by the link provided in the email, but I noticed that in the Play Console there is a dedicated section to appeal.
And that section appears differently from the form to contact. The case is directly attached to the app by this way - as you can see in the image above.

Try to appeal from the Play Console, not the direct link in the suspension email.
 
S

salah rayyan

New Member
appyet said:
Hello all,

To be clear, AppYet doesn't use "Loan Download SDK", The real problem (https://tinyurl.com/jcu5umm3) was AppYet v4 template used a very popular AgentWeb (https://github.com/Justson/AgentWeb) library from GitHub, which contain a dependency Downloader (https://github.com/Justson/Downloader) to handle WebView download automatically.

AppYet uses Downloader in WebView, it doesn't mean apps created by AppYet "allow download or install applications from unknown sources outside of Google Play", we believe for almost all apps created by AppYet v4 template, this is a false positive, you should submit an appeal to get your app status restored.

Steps to submit an appeal:

1. Go to Google Play Console, open Suspended App, click on Appeal

View attachment 2107


2. في الاستئناف يمكنك الشرح بالمثل على النحو التالي
-----------
مرحبا،

لا يستخدم [اسم التطبيق] Loan Download SDK ، ولا يحتوي التطبيق على رمز للسماح بتنزيل التطبيقات أو تثبيتها من مصادر غير معروفة خارج Google Play.

يبدو أن سبب هذا التعليق هو استخدام [Your App Name] مكتبة AgentWeb ( https://github.com/Justson/AgentWeb ) الشهيرة جدًا من GitHub ، والتي تحتوي على أداة تنزيل تبعية ( https://github.com/Justson/ Downloader ) للتعامل مع تنزيل WebView تلقائيًا

على الرغم من أن [Your App Name] يحتوي على مكتبة Downloader للتعامل مع تنزيل WebView تلقائيًا ، فإن [Your App Name] لا يحتوي على الوظائف التي تسمح بتنزيل التطبيقات أو تثبيتها من مصادر غير معروفة. أعتقد أن المشكلة غير المتوافقة هي نتيجة إيجابية زائفة.

أيضًا ، قام [Your App Name] بإزالة مكتبة Downloader من أحدث إصدار مطور وجاهز للنشر بمجرد استعادة حالة التطبيق

يرجى التفضل باستعادة حالة التطبيق.

شكرا لك،
-----------
Click to expand...

appyet said:
Hello all,

To be clear, AppYet doesn't use "Loan Download SDK", The real problem (https://tinyurl.com/jcu5umm3) was AppYet v4 template used a very popular AgentWeb (https://github.com/Justson/AgentWeb) library from GitHub, which contain a dependency Downloader (https://github.com/Justson/Downloader) to handle WebView download automatically.

AppYet uses Downloader in WebView, it doesn't mean apps created by AppYet "allow download or install applications from unknown sources outside of Google Play", we believe for almost all apps created by AppYet v4 template, this is a false positive, you should submit an appeal to get your app status restored.

Steps to submit an appeal:

1. Go to Google Play Console, open Suspended App, click on Appeal

View attachment 2107


2. In Appeal you could explain similarly as following
-----------
Hello,

[Your App Name] doesn't use Loan Download SDK, nor app contains code to allow download or install applications from unknown sources outside of Google Play.

It appears this suspension was caused by [Your App Name] used a very popular AgentWeb (https://github.com/Justson/AgentWeb) library from GitHub, which contain a dependency Downloader (https://github.com/Justson/Downloader) to handle WebView download automatically

Although [Your App Name] contains the Downloader library to handle WebView download automatically, [Your App Name] doesn't have the functionality to allow download or install applications from unknown sources. I believe the non-compliant issue is a false positive.

Also, [Your App Name] has removed Downloader library from the latest development version and ready to publish as soon as App status is restored

Please kindly restore app status.

Thank you,
-----------
Click to expand...
Hello, my appeal has been accepted, what do I do now?
 
S

salah rayyan

New Member
appyet said:
Hello all,

To be clear, AppYet doesn't use "Loan Download SDK", The real problem (https://tinyurl.com/jcu5umm3) was AppYet v4 template used a very popular AgentWeb (https://github.com/Justson/AgentWeb) library from GitHub, which contain a dependency Downloader (https://github.com/Justson/Downloader) to handle WebView download automatically.

AppYet uses Downloader in WebView, it doesn't mean apps created by AppYet "allow download or install applications from unknown sources outside of Google Play", we believe for almost all apps created by AppYet v4 template, this is a false positive, you should submit an appeal to get your app status restored.

Steps to submit an appeal:

1. Go to Google Play Console, open Suspended App, click on Appeal

View attachment 2107


2. في الاستئناف يمكنك الشرح بالمثل على النحو التالي
-----------
مرحبا،

لا يستخدم [اسم التطبيق] Loan Download SDK ، ولا يحتوي التطبيق على رمز للسماح بتنزيل التطبيقات أو تثبيتها من مصادر غير معروفة خارج Google Play.

يبدو أن سبب هذا التعليق هو استخدام [Your App Name] مكتبة AgentWeb ( https://github.com/Justson/AgentWeb ) الشهيرة جدًا من GitHub ، والتي تحتوي على أداة تنزيل تبعية ( https://github.com/Justson/ Downloader ) للتعامل مع تنزيل WebView تلقائيًا

على الرغم من أن [Your App Name] يحتوي على مكتبة Downloader للتعامل مع تنزيل WebView تلقائيًا ، فإن [Your App Name] لا يحتوي على الوظائف التي تسمح بتنزيل التطبيقات أو تثبيتها من مصادر غير معروفة. أعتقد أن المشكلة غير المتوافقة هي نتيجة إيجابية زائفة.

أيضًا ، قام [Your App Name] بإزالة مكتبة Downloader من أحدث إصدار مطور وجاهز للنشر بمجرد استعادة حالة التطبيق

يرجى التفضل باستعادة حالة التطبيق.

شكرا لك،
-----------
Click to expand...

appyet said:
Hello all,

To be clear, AppYet doesn't use "Loan Download SDK", The real problem (https://tinyurl.com/jcu5umm3) was AppYet v4 template used a very popular AgentWeb (https://github.com/Justson/AgentWeb) library from GitHub, which contain a dependency Downloader (https://github.com/Justson/Downloader) to handle WebView download automatically.

AppYet uses Downloader in WebView, it doesn't mean apps created by AppYet "allow download or install applications from unknown sources outside of Google Play", we believe for almost all apps created by AppYet v4 template, this is a false positive, you should submit an appeal to get your app status restored.

Steps to submit an appeal:

1. Go to Google Play Console, open Suspended App, click on Appeal

View attachment 2107


2. In Appeal you could explain similarly as following
-----------
Hello,

[Your App Name] doesn't use Loan Download SDK, nor app contains code to allow download or install applications from unknown sources outside of Google Play.

It appears this suspension was caused by [Your App Name] used a very popular AgentWeb (https://github.com/Justson/AgentWeb) library from GitHub, which contain a dependency Downloader (https://github.com/Justson/Downloader) to handle WebView download automatically

Although [Your App Name] contains the Downloader library to handle WebView download automatically, [Your App Name] doesn't have the functionality to allow download or install applications from unknown sources. I believe the non-compliant issue is a false positive.

Also, [Your App Name] has removed Downloader library from the latest development version and ready to publish as soon as App status is restored

Please kindly restore app status.

Thank you,
-----------
Click to expand...
Hello, my appeal has been accepted, what do I do now?
 
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