Play Store Issue: Need login credentials for app review

Okan OKYAY

Member
Hello everybody,

Google Play unpublished the app for the following reason
How can I fix this problem?

After a recent review, we’ve identified that we need additional information about your app in accordance with our policies. See below for more information about your app’s status and how to correct the issue.​
Reasons of violation
Issue: Need login credentials for app review​
In order for us to review your app for compliance with Developer Program Policies, we will need you to provide valid login credentials for your app.
  • If users need credentials to access your app, please provide all appropriate credentials via Play Console.
  • If you previously supplied credentials, please ensure that they have not expired.
  • If your app normally uses 2-Step Verification (e.g. SMS verification), biometrics (e.g. a fingerprint or face scan) or a location-dependent password (e.g. geo-gate), please provide valid demo credentials that we can use instead.
Issue details
We found an issue in the following area(s):
  • In-app experience: Please see attached screenshot
Reasons of violation
About the Play Console Requirements Policy​
Before you submit your app for review, you must provide an active demo account, login information, and all other resources needed to review your app (i.e., login credentials, QR code, etc.)
Publishing Status
App status: Removed​
Your app has been removed due to this policy issue. This app won’t be available to users until you submit a compliant update.​
 
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